• Support Executive

Location Hyderabad
Experience Range 5 - 8 Years
Job is not posted internally

Job Description
About Us
Sonata is a global technology company, that enables successful platform based digital transformation initiatives for enterprises, to create businesses that are connected, open, intelligent and scalable. Sonata’s Platformation™ methodology brings together industry expertise, platform technology excellence, design thinking-led innovation and strategic engagement models to deliver sustained long term value to customers. A trusted partner of world leaders in the Retail, Manufacturing & Distribution, Travel and Software industries, Sonata’s solution portfolio includes its own digital platform such as Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, RAPID DevOps Platform©, Kartopia E-commerce Platform© , Halosys Mobility Platform©, and Commodity CTRM Platform©, best-in-class capabilities on ISV digital technology platforms such as Microsoft Dynamics 365, Microsoft Azure, SAP Hybris, Cloud Engineering and Managed Services, as well as new digital applications like IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security. Sonata’s people and systems are nurtured to bring together the depth of thought leadership, customer commitment and execution excellence to make a difference to business with technology.
About Company
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Roles and Responsibility

•Serve as in-house technical expert with a focus on helping our customers increase adaptability to Dynamics 365 products by providing advisory services. •              Provide technical guidance on new features, functionalities and encourage customer adoption. •              Help the customers Drive the deployment on Dynamics 365 and increase their consumption of the platform by providing deployment guidance, supporting development of the customers’ adoption models, and providing appropriate recommendations to overcome blockers. •              Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities •              Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes   •              Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities    •              SME helps to define areas they support, because they are closer to the customer.  •              Focus on high level functions and capabilities necessary to help customers take advantage of new features and functionalities.  •              Coach and mentor PDMs to raise the technical ability of the rest of the team, and/or to become certified in required Dynamics 365 certifications.

 

Recruiter Name Sravan Raju V
Recruiter Email Id sravan.raju@sonata-software.com
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